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Frequently Asked Questions

The Haunt

Is it scary?

Yes! The Friday and Saturday night haunts are geared up to make you very scared. After all, that is what we are here to do. We try to give you shivers and nightmares for years to come. HOWEVER, we do run a family friendly walk-Through on Sundays and the day of Halloween. This is for little ones and those that are a bit more "squeamish" to walk through and see the lights and a lot of the decorations but without the jump scares, violence and gore.

Does the Scream-A-Torium take pictures or videos while I go through?

The Scream-A-Torium does take pictures and videos of you when you go through. Sometimes they will show up on our social media pages, but mainly we just have closed circuit security cameras running at all times for the safety of the scare actors and the public.

Are the characters allowed to touch you?

Our scare actors are not allowed to touch or grab you and you are not allowed to touch or grab our scare actors or props and doing so will result in immediate ejection from the haunted maze without a refund. This maze is under video surveillance. Incidental or unintentional contact may occur. You may accidentally brush up against their costumes or props or come into contact with some of the sets, but you will not be grabbed or pushed. Scare actor contact is not intentional and is never designed to be a part of the experience. We reserve the right to prosecute any patrons who strike or harm our scare actors.

How long is the experience?

Depending on your own pace generally it takes 10-12 minutes to go through the maze (maybe a little longer), however some people may not even make it to 10 seconds.

Can I take pictures or record while going through?

No photos or video taking of any kind is allowed inside of The Scream-A-Torium Haunted House for the safety of our scare actors as well as not ruining the experience for other patrons. This is strictly enforced.

We have security cameras running throughout the haunted maze. If you are observed taking photos or video, you will be pulled aside and subject to removal without refund. Please, keep your phones and cameras securely inside your pocket while you are inside the haunt. 

What if I am too scared to finish?

Once inside, emergency exits are available within 50 feet at any time. If at any time during your experience you choose not to continue you just stop, stay calm and scream "I WANT OUT". A staff member will help direct you to leave early through an emergency exit, if necessary.

Keep in mind, if you exit the haunted maze early, there are no refunds. You’re paying us to scare you and clearly we’ve done that! Thank you for your donation.

How many people can go in together?

8 people is the maximum group size.

Is it wheelchair accessible?

Yes. We do our best to be handicap accessible inside the attraction! There are a couple areas that may be slightly tight inside the maze. Our event staff will be present to help assist you with these areas.

Will there be Fog, Strobe Lights, Special Effects?

YES! You will experience intense audio, lighting, low visibility, strobe lights, fog, special effects, and sudden actions. You should NOT ENTER this haunted maze if you suffer from asthma, heart conditions, are prone to seizures, have physical ailments, respiratory or any type of medical problem, are pregnant or suffer any form of mental disease including claustrophobia.

Please consult your physician for personalized medical advice. Always seek the advice of a physician or other qualified healthcare provider with any questions regarding a medical condition.

Can I bring my dog or pet with me?

Sorry, No. NO PETS OR ANIMALS ALLOWED.

What type of shoes should I wear?

It is strongly advised to wear proper footwear when attending. We frown upon flip-flops and high heels. It is recommended that you wear closed toed shoes.

If I'm in line by closing time, will I still be able to go in?

Yes, if you are in line at closing time everybody gets to go in!

Do I have to sign a waiver?

No. By entering The Scream-A-Torium you agree to the Waiver Disclaimer that is displayed at the entrance, in the lobby, at the time of purchase (online or onsite) and on your ticket.

Do you offer a haunt for kids?

Yes. The Scream-A-Torium shifts to “family mode” on Sundays 12-3PM and Halloween day 2-5PM. The Not-So-Scary Haunted Maze is great fun and ideal for guests ages 5 – 12, but it really, really depends on the child. You know your kid better than anyone. Kids can dress up and make their way through the haunt just without the fright! No special effects, scare-o-meter off and theatrical lights on.

Tickets

Do I need to print my tickets?

We do recommend printing off your tickets. However, if you do have a smartphone, we are able to scan the tickets from your phone. Have your ticket ready to be scanned before entering the venue.

Can I buy tickets onsite?

We strongly recommend buying online in advance to guarantee entry. Walk-up Ticket Booth sales are limited and subject to capacity. We accept CASH and CREDIT at the onsite ticket booth. When tickets are SOLD OUT online that means we’re officially sold out of all tickets for that night.  That means you cannot purchase tickets on-site at the Box Office either.

Will the event be cancelled for bad weather?

No. This maze is 100% indoors except for the line. There is an awning and a couple tents that will cover the people in the line for a little of it. However, the line may be long and we suggest you bring an umbrella if it is raining. There will be no refunds.

Is there an age minimum for the haunted maze?

The haunted maze is not recommended for children under the age of 13. Children under 12 should arrive with an adult and you are advised to go through the Not-So-Scary Haunted Maze that runs Sun. 12-3PM with no special effects, scare-o-meter off and theatrical lights on.

With that being said, no one should enter The Scream-A-Torium Haunted House if they are so scared that they will not enjoy an intense horror experience. We do not recommend attendance for ages under 13, and, we strongly discourage bringing babies, young children or forcing terrified children through the haunted maze. There are no refunds…even for those who are too scared to enter.

CHANGE ORDER: What if I need to change the date or time for my Online Ticket?

TICKETS ARE GOOD ONLY FOR THE DATE AND TIME SLOT YOU SELECT. UNUSED TICKETS ARE INVALID FOR USE IN OTHER TIME SLOTS AND/OR ON OTHER DATES. If you purchased a ticket online but need to change the date or time slot, you can Contact Us for assistance with rescheduling. If you arrive at the entrance with a ticket for a different date or time, we cannot guarantee entry as we are subject to nightly capacities.

DID NOT receive a order confirmation email.

Please first check your spam/junk folder. If you still have not received it Contact Us as there might be a typo in the email address that you submitted at the time of your order.

Once we've used our ticket can we go through again with the same ticket?

No. A new ticket is required for each entrance.

Do kids have to be accompanied by an adult?

Yes. It is recommended that any child under the age of 12 be accompanied by an adult.

Is there a way to avoid the line?

No. Not at this time. We are looking into fast-passes though.

DUPLICATE ORDERS: I received two ticket order confirmations.

Only duplicated orders will be refunded. Reply to the order confirmation email you wish to cancel and state that it is a duplicate order. You will be sent confirmation of cancellation shortly thereafter. It may take up to 3 to 7 days to be reflected on your credit card account.

HELP: I clicked SUBMIT on my order, but nothing happens.

  1. Verify all information entered is correct.

  2. Look for a field outlined in red that indicates an error for that line of information.

  3. Make sure ALL information is filled in. IF NOT, the order cannot be processed that INCLUDES ALL QUESTIONS BEING ASKED.

  4. Make sure your credit card is MasterCard, Visa, Discover, or American Express or you are using Pay Pal.

  5. If you're still having problems, Contact Us (include your phone number). We will contact you directly shortly thereafter.
     

Is there an ATM on-site?

No. But there is a bank across the street.

Parking

How much is parking?

Parking is on the street and is FREE! 

General Information

What is the best way to contact the Scream-A-Torium?

Due to the volume of ticket sales, the best way to contact is to complete the contact information form on the Contact page, (include your phone number).

Email is continually monitored even after business hours.

Is there security?

Yes. We work hard to ensure the safety of all of our guests. As a result, we require each person to pass through our security screening before they enter.

Can we be thrown out of the Haunted House for any reason?

Yes. The Scream-A-Torium management reserves the right to refuse serving any guest for any reason. This includes, but is not limited to, guests physically contacting scare actors, including touching or taunting, touching any props or decorations, foul language, pushing, vulgar behavior, taking photography or video, weapons of any kind, alcohol, etc. We maintain rules just like anyone else for the safety of our guests and our staff.

Violation of these rules will result in Security being called and the offending Guest being escorted out of the venue, without a refund.

We also strictly enforce a Misconduct Policy.  Be advised, any customer of The Scream-A-Torium found behaving inappropriately, including behavior resulting from the influence of ALCOHOL, MARIJUANA, ILLICIT DRUGS, PRESCRIPTION DRUGS, AND/OR ANY CONTROLLED SUBSTANCE is subject to immediate removal from our venue at any time with no refund.

Do you serve alcoholic beverages?

NO! And alcoholic beverages are not allowed on the property, so please do not bring any with you.

Is smoking allowed? is vaping allowed?

NO!  No Smoking, No E-Cigarettes and No Vaping allowed. Violators will be ejected immediately.

What can't we bring with us inside the haunted maze?

If you have to ask, it's best that you leave it in the car or, better yet, at home. We are dedicated to providing a safe, fun event for every visitor. Therefore, cameras, video cameras, weapons of any kind, pepper spray, knives, lighters, laser pointers or flashlights, alcoholic beverages, food or beverages, drugs of any kind, cigarettes or vaping, pets, backpacks and any other potentially dangerous objects are not permitted inside Haunt of Halloween. We have a strict "no guns" policy, which means that even persons licensed to carry a firearm, including off-duty law enforcement officers, will not be permitted to bring their weapon into The Scream-A-Torium (and we can't hold them for you either).

Guests and their belongings are subject to search upon entry or re-entry.

By purchasing a ticket, you agree to submit to a search before entry.

All bags will be searched before entry. Persons that refuse to comply with the search policy will be refused entry into the event.

You didn't answer my question...

If you have questions we didn't answer, please Email us and we will respond as soon as we can. If enough people ask the same question (or we just think it's a fantastic question) we will add it to the FAQ's list.